Frequently Asked Questions

Below are answers to common questions about shopping with LittleJoy Makes. For complete details, please review our Shipping & Delivery Policy, Returns & Refunds Policy, Privacy Policy, and Terms of Service.

Do you offer free shipping?

Yes. We offer free standard shipping on eligible U.S. orders of $59 or more.

Eligible Standard U.S. orders under $59 are charged a $6.90 standard shipping fee.

Extended U.S. destinations, including Guam, the U.S. Virgin Islands, and American Samoa, have separate shipping rates shown at checkout.

How long does shipping take?

Orders are generally processed within 3–5 business days, excluding weekends and U.S. public holidays.

After processing, Standard U.S. orders generally require 5–8 business days in transit.

The estimated total Standard U.S. delivery time is approximately 8–13 business days.

Extended U.S. destinations generally require 7–15 business days in transit after processing.

Processing and delivery times are estimates and may be affected by product availability, order verification, carrier delays, holidays, severe weather, fulfillment partner delays, customs processing, or other circumstances outside our reasonable control.

Can I track my order?

Yes. Tracking information will be emailed to you when it becomes available after your order has shipped.

Please allow 24–72 hours for the carrier to display the first tracking update.

I have not received tracking information. What should I do?

Tracking information is provided after your order has shipped.

If you have not received tracking information after the normal processing period, please contact us at support@littlejoymakes.com.

Please include your order number and the email address used at checkout so that we can review the order.

Where do you ship?

We currently ship to eligible U.S. destinations.

Standard U.S. shipping is available to eligible delivery areas shown at checkout.

Separate Extended U.S. shipping rates apply to:

• Guam
• U.S. Virgin Islands
• American Samoa

APO/FPO/DPO addresses and certain other destinations may not currently be available.

LittleJoy Makes may also offer shipping to select international destinations. Current availability and applicable rates are shown at checkout.

Where do orders ship from?

LittleJoy Makes operates online and may use third-party suppliers, fulfillment partners, carriers, and shipping providers to process and deliver orders.

Products may ship from locations different from our business location.

Items within the same order may be fulfilled from different locations and may arrive in separate packages or on different dates.

Customers are not charged additional shipping fees solely because an order is divided into multiple shipments.

What is your return policy?

Eligible items may be returned within 30 calendar days of the delivery date.

Returned items must generally be unused, in substantially the same condition in which they were received, and include applicable packaging, parts, accessories, manuals, labels, and components.

Return approval is required before sending an item back.

Customers are generally responsible for return shipping costs for change-of-mind returns, preference-based returns, or ordering errors.

Please review our Returns & Refunds Policy for complete eligibility requirements, exclusions, and instructions.

Are all items eligible for return?

No. Some items may not be eligible for return, including used or altered items, incomplete items, customized or personalized items, opened or partially used consumable craft materials, gift cards, digital products, and items specifically marked Final Sale or Non-Returnable.

The use of a general promotional or welcome discount does not, by itself, make an otherwise eligible item final sale.

Can I cancel or change my order?

Please contact us as soon as possible if you need to request a cancellation or order change.

We will make a reasonable effort to accommodate your request, but cancellation or modification cannot be guaranteed once an order has entered processing or has been submitted for fulfillment.

Submitting a cancellation request does not confirm that the order has been canceled. Cancellation is complete only after LittleJoy Makes provides written confirmation.

LittleJoy Makes does not charge a separate cancellation fee.

What should I do if my item is damaged, defective, or incorrect?

Please contact us as soon as possible at support@littlejoymakes.com.

Whenever reasonably possible, please report the issue within 7 calendar days of delivery.

Please include:

• Your order number;
• A description of the issue;
• Clear photos or videos of the item; and
• Photos of the shipping packaging and shipping label when applicable.

We will review the submitted information and provide the appropriate next steps. Depending on the circumstances, an approved resolution may include a replacement, refund, partial refund, store credit, return shipping support, or another appropriate remedy.

My tracking has not updated or my package appears lost. What should I do?

If tracking has not updated for an extended period or the package appears to be lost while in transit, please contact us with your order number.

We will review the available tracking information and, when appropriate, contact the carrier or fulfillment partner to investigate.

Any replacement, refund, or other resolution will depend on the available shipping records, carrier findings, order details, and circumstances of the shipment.

My package says delivered, but I cannot find it. What should I do?

If tracking shows that your package was delivered but you cannot locate it, please first:

• Confirm that the shipping address on your order is correct;
• Check your mailbox, front door, porch, package room, front desk, mailroom, or other secure delivery areas;
• Ask household members, neighbors, building staff, or reception personnel whether they accepted the package; and
• Contact the shipping carrier for additional delivery information.

If the package still cannot be located, please contact us with your order number and tracking information.

We will review the available tracking and delivery information and assist with the appropriate next steps.

A carrier's delivered scan does not automatically determine the outcome of a refund or replacement request.

What happens if my order is delayed?

Occasional delays may occur due to product availability, order verification, carrier disruptions, severe weather, holidays, natural disasters, government actions, fulfillment partner delays, customs processing, or other circumstances outside our reasonable control.

If we determine that an order cannot be shipped within the stated or otherwise agreed processing period, we will provide an updated estimate when appropriate.

Where required by applicable law, you may choose to accept the revised timeframe or cancel the affected unshipped order for a refund.

Do you ship internationally?

LittleJoy Makes may offer shipping to select international destinations.

International shipping availability may vary depending on destination, product eligibility, fulfillment availability, carrier service, shipping costs, customs requirements, and local regulations.

Current international shipping availability, rates, and estimated delivery times are shown at checkout when available.

How can I contact customer support?

You can contact us through our Contact Us page or by email at support@littlejoymakes.com.

We aim to respond within 1–2 business days.