Thank you for shopping with LittleJoy Makes. Please review the following shipping and delivery information before placing your order.

Where We Ship

LittleJoy Makes currently ships to eligible U.S. destinations.

Standard U.S. shipping is available to eligible delivery areas shown at checkout.

Separate Extended U.S. shipping rates apply to:

• Guam
• U.S. Virgin Islands
• American Samoa

APO/FPO/DPO addresses and certain other destinations may not currently be available.

LittleJoy Makes may also offer shipping to select international destinations. Current shipping availability and applicable rates are shown at checkout.

Shipping availability may vary depending on destination, product eligibility, fulfillment availability, carrier service, shipping costs, customs requirements, or other operational considerations.

Standard U.S. Shipping Rates

Standard shipping rates are based on the merchandise subtotal after discounts and before taxes and shipping charges.

• Orders under $59: $6.90 standard shipping
• Orders of $59 or more: Free standard shipping

Taxes and shipping charges do not count toward the $59 free-shipping minimum.

If a discount reduces the merchandise subtotal below $59, the applicable standard shipping charge will apply.

Free standard shipping applies only to eligible Standard U.S. destinations unless otherwise stated at checkout.

Extended U.S. Shipping

Guam, the U.S. Virgin Islands, and American Samoa have separate Extended U.S. shipping rates.

Extended U.S. shipping rates vary by destination and order amount and are displayed at checkout before payment.

Free Standard U.S. shipping promotions do not apply to Extended U.S. destinations unless specifically stated at checkout.

Order Processing Time

Orders are generally processed within 3–5 business days, excluding weekends and U.S. public holidays.

Processing time is separate from shipping transit time.

Orders placed during holidays, promotional periods, periods of high order volume, product availability issues, or other unexpected circumstances may require additional processing time.

Additional processing time may also be required if we need to verify order information, confirm product availability, or resolve an address or payment issue.

Estimated Delivery Time

After processing, Standard U.S. orders generally require 5–8 business days in transit.

The estimated total Standard U.S. delivery time, including processing, is approximately 8–13 business days.

Extended U.S. destinations generally require 7–15 business days in transit after processing.

Delivery times are estimates and are not guaranteed.

Carrier disruptions, severe weather, holidays, natural disasters, government actions, product availability, fulfillment delays, customs processing, or other circumstances outside our reasonable control may affect delivery times.

International Shipping

LittleJoy Makes may offer shipping to select international destinations.

International shipping availability, rates, and estimated delivery times, when available, are displayed during checkout.

We do not guarantee shipping availability to a country or region unless a valid shipping option is displayed during checkout.

Customs, Duties, and Import Taxes

International shipments may be subject to customs duties, import taxes, brokerage fees, or other destination-related charges.

Unless checkout specifically states that these charges are included or collected, customers may be responsible for applicable charges assessed by customs authorities, carriers, or other third parties.

Customs processing may also affect delivery times.

Third-Party Fulfillment

LittleJoy Makes may use third-party suppliers, fulfillment partners, carriers, and shipping providers to process and deliver orders.

Products may ship from locations different from our business location.

Items within the same order may be fulfilled from different locations and may arrive in separate packages or on different dates.

Customers will not be charged additional shipping fees solely because an order is delivered in multiple packages.

Tracking Information

Tracking information will be provided when it becomes available after your order has shipped.

Please allow additional time for tracking information to update. In some cases, a carrier may take 24–72 hours to display the first tracking update.

Delivery Delays

Occasional shipping delays may occur due to carrier disruptions, severe weather, holidays, product availability, natural disasters, government actions, fulfillment partner delays, or other circumstances outside our reasonable control.

If we determine that an order cannot be shipped within the stated or otherwise agreed processing period, we will provide an updated estimate when appropriate.

Where required by applicable law, customers may choose to accept the revised timeframe or cancel the affected unshipped order for a refund.

If tracking has not updated for an extended period or your package appears to be delayed or potentially lost, please contact us with your order number.

We will review the available tracking information and, when appropriate, contact the carrier or fulfillment partner to investigate.

Shipping Cost Adjustments

Shipping rates displayed at checkout are based on the destination, order value, and information available when the order is placed.

In uncommon cases involving remote destinations, oversized products, unusually heavy orders, or other exceptional fulfillment circumstances, the actual shipping cost may differ materially from the amount originally calculated.

If we determine before fulfillment that an order cannot reasonably be shipped using the shipping amount paid at checkout, we will contact you before fulfillment.

You may choose to:

• Approve any revised shipping charge before fulfillment; or
• Cancel the affected unshipped order for a refund.

We will not intentionally charge an additional shipping amount without your approval.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping address carefully before completing your order. If you notice an error, contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing, been submitted for fulfillment, or shipped.

Order Changes and Cancellations

Please contact us as soon as possible if you need to change or cancel an order.

We will make a reasonable effort to accommodate your request, but changes or cancellations cannot be guaranteed once an order has entered processing or has been submitted for fulfillment.

Submitting a cancellation request does not confirm that the order has been canceled. Cancellation is complete only after LittleJoy Makes provides written confirmation.

LittleJoy Makes does not charge a separate cancellation fee.

If an order is successfully canceled before fulfillment, the applicable amount paid for the canceled order, including any refundable shipping charge, will be refunded to the original payment method.

If an order has already shipped, it cannot be canceled and will instead be handled according to our Returns & Refunds Policy.

Multiple Shipments

Items from the same order may be shipped separately and may arrive in multiple packages or on different dates.

Separate tracking information may be provided for each shipment.

Packages Marked as Delivered but Not Located

If tracking shows that a package was delivered but you cannot locate it, please:

• Confirm that the shipping address on your order is correct;
• Check your mailbox, front door, porch, package room, front desk, mailroom, or other secure delivery areas;
• Ask household members, neighbors, building staff, or reception personnel whether they accepted the package; and
• Contact the shipping carrier for additional delivery information.

If the package still cannot be located, please contact us with your order number and tracking information.

We will review the available tracking and delivery information and assist with the appropriate next steps.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or incorrect, please contact us as soon as possible.

Whenever reasonably possible, please report the issue within 7 calendar days of delivery.

Please include:

• Your order number;
• A description of the issue;
• Clear photos or videos of the item; and
• Photos of the shipping packaging and shipping label when applicable.

We will review the submitted information and provide the appropriate next steps.

Return Addresses

Please do not send any item back before receiving written return authorization and return instructions from LittleJoy Makes.

The business address, original sender address, supplier address, or fulfillment location is not automatically an authorized return address.

Returns sent to an unauthorized address may not be accepted or refunded.

Contact Information

If you have questions about shipping, delivery, tracking, address changes, or cancellation requests, please contact us:

Phone: +1 650-370-8482
Email: support@littlejoymakes.com

Policy Consistency

This Shipping & Delivery Policy should be read together with our Returns & Refunds Policy, Terms of Service, Privacy Policy, and other published store policies.