Thank you for shopping with LittleJoy Makes. Please review this Returns & Refunds Policy before making a purchase.

30-Day Return Window

We accept return requests within 30 calendar days of the delivery date for the item being returned.

If an order arrives in multiple shipments, the 30-day return period for each item begins on the date that item is marked as delivered.

To start a return, please contact us at support@littlejoymakes.com.

Return Eligibility

To be eligible for a return, the item must generally meet the following conditions:

• The item must be unused, unworn, unwashed, unassembled, and in substantially the same condition in which it was received.
• The item must not have been altered, customized after delivery, damaged, stained, or otherwise materially changed from its original condition.
• Original packaging should be included when reasonably possible.
• All applicable parts, accessories, manuals, tags, labels, inserts, materials, tools, and components must be included.
• Proof of purchase or order information may be required.
• The return request must be approved by LittleJoy Makes before the item is sent back.

How to Start a Return

Please contact us at support@littlejoymakes.com before sending any item back.

Please include:

• Your order number;
• The name of the item you wish to return;
• The reason for the return; and
• Photos or other supporting information when applicable.

If your return request is approved, we will provide written return instructions, including the authorized return address and any required shipping steps.

Items sent back without prior written approval may not be accepted or refunded.

Please do not send an item to the original sender, supplier, fulfillment center, manufacturer, business address, or any other address unless LittleJoy Makes specifically instructs you to do so.

The business or mailing address shown elsewhere on our website is not automatically an authorized return address.

Return Shipping Costs

Customers are generally responsible for return shipping costs for change-of-mind returns, preference-based returns, ordering errors, or other returns that are not caused by a damaged, defective, or incorrect item.

LittleJoy Makes does not automatically provide a prepaid return shipping label for customer-responsibility returns.

If a return is approved because an item was damaged, defective, incorrect, or otherwise due to our error, we will provide an appropriate resolution and may provide or reimburse reasonable return shipping costs when applicable.

Original shipping charges are generally non-refundable for change-of-mind returns, preference-based returns, or customer ordering errors, except where applicable law requires otherwise.

If an order originally qualified for free shipping and is later partially returned, the original free-shipping benefit will not normally be charged retroactively. Return shipping costs may still be the customer's responsibility.

When customers arrange return shipping, we recommend using a trackable shipping service and retaining the shipping receipt.

Extended U.S. Returns

Returns from Guam, the U.S. Virgin Islands, and American Samoa may involve higher return shipping costs or additional carrier requirements.

Unless otherwise required by applicable law or specifically approved by LittleJoy Makes, customers are responsible for return shipping costs for change-of-mind returns from Extended U.S. destinations.

Please contact us before returning an item from an Extended U.S. destination so that we can provide the appropriate return instructions.

International Returns

If international shipping is available to your destination, international returns may involve additional shipping costs, customs procedures, duties, import taxes, brokerage fees, or other destination-related charges.

Unless otherwise required by applicable law or specifically approved by LittleJoy Makes, customers are responsible for return shipping costs for change-of-mind international returns.

Customs duties, import taxes, brokerage fees, and similar third-party charges may be non-refundable if they have already been assessed, collected, or paid and cannot be recovered.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive a damaged, defective, or incorrect item, please contact us at support@littlejoymakes.com as soon as possible.

Whenever reasonably possible, please report the issue within 7 calendar days of delivery.

Please include:

• Your order number;
• A description of the issue;
• Clear photos or videos of the item; and
• Photos of the shipping packaging and shipping label when applicable.

Additional information may be requested before a replacement, refund, store credit, return shipping support, or other resolution is approved.

Claims involving damaged, defective, or incorrect items are reviewed individually.

Depending on the circumstances, an approved resolution may include a replacement, refund, partial refund, store credit, return shipping support, or another appropriate remedy.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Items that have been used, assembled, altered, stained, damaged, or otherwise materially changed from their original condition;
• Items that are incomplete or missing applicable packaging, parts, accessories, manuals, inserts, labels, tools, materials, or components;
• Customized, personalized, engraved, made-to-order, or specially produced items;
• Opened or partially used consumable craft materials or supplies when they cannot reasonably be resold for hygiene, safety, or quality-control reasons;
• Gift cards and digital products;
• Items specifically marked Final Sale or Non-Returnable at the time of purchase.

The use of a general promotional or welcome discount does not, by itself, make an otherwise eligible item final sale.

Exchanges

We do not offer guaranteed direct exchanges.

If you need a different item, size, color, style, or product option, please contact us before returning the original item.

In most cases, the original item must be returned through the approved return process and a separate new order placed.

A replacement order is not automatically created when a return is approved.

Return Inspection

Once an approved return is received, it will be inspected to confirm that it meets the return eligibility requirements.

We will notify you whether the return has been approved, partially approved, or declined.

A partial refund may be considered if an item is returned with missing packaging, accessories, components, or signs of handling or use that reduce its value.

Any partial refund decision will be based on the documented condition of the returned item and communicated to the customer, subject to applicable law.

Refunds

After the returned item has been received and inspected, we will notify you whether the refund has been approved, partially approved, or declined.

If approved, LittleJoy Makes will initiate the refund to the original payment method within 5 business days after the return inspection is completed.

After the refund is initiated, your bank, credit card issuer, or payment provider may require additional time to post the credit to your account.

Refund timing may vary depending on the payment provider and the customer's location and is outside LittleJoy Makes' direct control after the refund has been submitted.

If more than 15 business days have passed since LittleJoy Makes confirmed that your refund was initiated, please contact us at support@littlejoymakes.com.

European Union Right of Withdrawal

If LittleJoy Makes offers shipping to consumers in the European Union, applicable consumer protection laws may provide qualifying customers with a statutory right to withdraw from certain online purchases within 14 days, subject to applicable exceptions and requirements.

These statutory rights apply in addition to any other rights that cannot lawfully be excluded or limited.

Customers purchasing from an EU destination should contact us promptly if they wish to exercise an applicable statutory withdrawal right.

Contact Us

For questions about returns, refunds, damaged items, incorrect items, exchanges, or order cancellations, please contact:

Email: support@littlejoymakes.com
Phone: +1 650-370-8482

This Returns & Refunds Policy should be read together with our Shipping & Delivery Policy, Terms of Service, Privacy Policy, and other published store policies.