OUR SHOP

We want shopping with LittleJoy Makes to feel calm, clear, and straightforward. Below is a simple overview of how we support our customers. Full details are available in our Shipping & Delivery Policy, Returns & Refunds Policy, Privacy Policy, and Terms of Service.

✓ Customer Care
If an item arrives damaged, defective, incorrect, or missing required parts, please contact us first. We’ll review the issue and provide the appropriate next steps in line with our Returns & Refunds Policy. Depending on the circumstances, an approved resolution may include a replacement, refund, store credit, return shipping support, or another appropriate remedy.

✓ Responsive Customer Support
You can contact us by email at support@littlejoymakes.com or through our Contact Us page. We aim to respond within 1–2 business days. Response times may be longer during weekends, U.S. public holidays, promotional periods, or periods of high order volume.

✓ Thoughtfully Selected Products
We focus on practical craft, DIY, and creative products that fit the LittleJoy Makes store. Product appearance, color, materials, or other details may vary slightly depending on the item, manufacturing process, screen settings, or other normal product variations. Please review the product information carefully before ordering.

✓ Clear Return Process
If an eligible item doesn’t work out, contact us before sending it back. We’ll provide return instructions after reviewing your request. Eligible returns are generally accepted within 30 calendar days of delivery, subject to the conditions and exclusions in our Returns & Refunds Policy.

Please do not send any item back before receiving written return authorization and return instructions from LittleJoy Makes.

All purchases are subject to our Shipping & Delivery Policy, Returns & Refunds Policy, Privacy Policy, and Terms of Service. Please review these policies before completing your order.